About Dutton Plumbing, Cooling & Heating in Simi Valley

Why Choose Dutton Plumbing, Cooling, Heating & Electrical for Your Needs?

Prompt Service: At Your Door Within an Hour

A common practice among home repair companies is to promise the service within a 4-hour window, either morning or afternoon. Even that timetable often gets violated. Dutton Plumbing, Cooling, Heating & Electrical doesn’t have a magical solution to this problem. Our technicians get caught up in traffic jams and delays just like everyone else. Sometimes they run into complicated repairs that take an entire day to complete.

Nonetheless, thanks to our large fleet of service vehicles, highly capable technicians and a sophisticated computerized dispatching system, we are able to get a technician to your door within an hour on 90% of our service calls. This isn’t easy to do, and 10% of the time we find it impossible.

Transparent Pricing: Charge By the Job, Not By the Hour

In contrast with plumbing companies that charge by the hour, Dutton’s job pricing means that quick service is just as much in our interest as yours. We lose money if we waste time lingering on a job or take a lot of time traveling between jobs. Fast service is a win-win for us and for you.

Streamlined Processes for Efficient Service

Another reason we are able to respond quicker than most service companies is that our customer service representatives, dispatchers and other inside staffers are trained to operate efficiently with written instructions for various routine procedures. Without written procedures, a lot of time gets wasted trying to figure out what to do when certain situations arise.

Commitment to Accuracy: Make No Mistakes

We also stress eliminating mistakes. Mistakes are the biggest time killer of all. One industry study that I’m familiar with found that a mistake anywhere in the order process generated an average of seven phone calls trying to get things straightened out. Think of how long it takes to complete seven phone calls. Think of how much time you have wasted throughout your life arguing with companies over mistakes they made. That is time completely wasted.

We will always continue to try to accommodate you with technologies and techniques that waste as little time as possible.

If you would like to take advantage of the services Dutton Plumbing, Cooling, Heating & Electrical offers the community, give us a call today at (805) 849-0965.